Steps and Milestones
Date
Remarks
1. Filing of request 24 April 08  
2. Acknowledge request 15 May 08  
3. Determine eligibility of request 30 May 08 Problem-solving request accepted.
4. Preliminary investigation 24 February 09 Parties did not agree to participate
5. Problem-solving consultation    
6. Report to President & CEO    
7. Notify parties and make conclusions public    
8. Post-report monitoring